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At Shivam Software Solutions, we guarantee customer satisfaction.  Here's what we need from you to enable us to do this:
  • Come to Shivam Software Solutions with a well thought out, well defined, well documented concept.  If client consulting is required, Shivam Software Solutions can assist in concept development and application / website layout FREE of charge but such consultation will require additional time.

  • Meet with our Project Development Team to map out the Client Requirement Specifications from which a completion time schedule and cost estimate can be formulated for your project.  If it is not possible to meet with our Development Team in person, a written description of the Client Requirement Specifications may be presented or developed jointly through e-mail, fax, or by mail.  

  • Project cost and time schedule estimates are available FREE of charge.  However, we can only estimate work that is well defined and clearly documented in the Client Requirement Specifications, then agreed upon and signed by the client and Shivam Software Solutions.

  • Once a project cost and time schedule has been determined by Shivam Software Solutions and agreed upon by the client, the Client Specification Requirements will be formalized and signed; we are then clear to begin analysis and implementation immediately.  Work progress will be reviewed along with results (implementation of the project), with customer satisfaction approval at intermediate stages of  project work completion.

  • All project cost and schedule estimates are +/- 10% and are subject to change if customer requirements change.  We cannot guarantee that initial cost or schedule estimates will remain fixed if customer requirements or project definition changes significantly.  All changes will be clearly documented in the Client Requirement Specifications.

  • A Good Faith Agreement deposit of 40% is required upfront for Shivam Software Solutions to begin any project work once the Client Requirement Specifications have been mutually agreed upon and a cost and time schedule determined.

  • When the client is satisfied that the project has been completed as agreed upon in the Client Requirement Specifications, the completed project will be handed over to the client upon payment of the outstanding balance due.

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